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Go Where Your Users Are
February 17th, 2010
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by Warren Whitlock · Filed Under: Social Media
The uses for Twitter keep expanding.
I’m now reading a blog about “writing procedures”.. mostly went there because I wondering how you can put SOP in 140 characters.
Several gems, including Go Where Your Users Are:
If users are scanning Twitter regularly or using Facebook, that’s where some of your docs should be. If they’re reading your blogs, think about adding procedures there. You can embed Twitter feeds in multiple places: WordPress sites, Facebook, LinkedIn, and Google Wave. Also, in Facebook, people can leave comments for each tweet that becomes a status item in Facebook. Look at the Mashable page for an example.
Remember: social media is a primary mode of communication these days. Start using it, if you’re not already. If nothing else, mentions of detailed docs and links to them can easily be integrated into these locations.
If your users are all at Twitter, Facebook, blogs, and the like much of the time, why not go there? If not, you may find yourself standing at an empty storefront.
What new uses for Twitter and social media have you come up with this week?
Are you going where your audience (customers) are?
